Shipping Policy

Last Updated: 25 September 2026

Overview

At NutriJewel, we are committed to getting our premium, handcrafted nutritious products to you in perfect condition. This policy explains how you can receive your order, what each option costs, and how and when that cost is paid.

Pickup and Delivery Options and Charges

You choose pickup or delivery at checkout. For delivery, enter your pincode and the checkout shows which of the options below applies to you before you pay.

What You Pay Online: Orders placed on our website are paid online through Razorpay. That payment covers your products, with no platform fee and no convenience fee, and, for pincodes 412101 (₹66), 411014 and 411005 (₹149), the fixed delivery fee, which is the whole delivery charge for those pincodes. For any other Pune pincode, and outside Pune, the Porter, Rapido or courier fare is not part of the online payment: we confirm the amount, and how to pay it, with you on WhatsApp before dispatch.

Free Pickup

• Where: Lodha Belmondo, Pune. This is our only pickup point.
• What we need: Only your name and mobile number at checkout. No address or pincode is needed for pickup.
• When: When your order is ready, we will WhatsApp you the pickup details and agree a pickup time with you.
• Charge: Pickup is free.

Our products are fresh and perishable, so please collect your order at the time we agree, and keep your order number handy. If you cannot make it, message us on WhatsApp as soon as you can.

Where We Deliver

• Pincodes 412101, 411014 and 411005: delivered for the fixed fee shown above
• Any other Pune pincode: by Porter or Rapido, with one trip booked through their app from us to your address
• Outside Pune, within India: by courier

Online checkout takes Indian pincodes. For anything else, please message us on WhatsApp.

Timelines

• Preparation: 7 days after payment confirmation, for every order, as your products are made fresh for you
• Pickup: we WhatsApp you when your order is ready and agree a pickup time with you
• Delivery within Pune: we confirm the delivery with you on WhatsApp and let you know when your order is on its way
• Delivery outside Pune: courier transit time depends on the courier and your location, so we will confirm it with you on WhatsApp before dispatch

Note: Timelines may vary due to:

• Order volume and processing time
• Weather conditions
• Public holidays
• Unforeseen circumstances
• Remote or difficult-to-access locations

Order Processing

1. Place Your Order: Choose pickup or delivery at checkout and pay online. Your total includes a delivery fee only for pincodes 412101 (₹66), 411014 and 411005 (₹149). There is no platform fee and no convenience fee.
2. Order Confirmation: Once your payment goes through, the checkout shows your order number. Please keep it.
3. Payment Confirmation: Order processing begins after payment confirmation
4. Production (7 days): Your order will be freshly prepared over 7 days to ensure quality
5. Quality Check: All products undergo strict quality inspection before packaging
6. Packaging: Products are packed in food-grade, secure packaging to ensure freshness
7. Pickup or Dispatch: For pickup, we WhatsApp you when your order is ready. For 412101, 411014 or 411005, we send your order for the fixed fee you paid. For any other Pune pincode, we confirm the Porter or Rapido fare with you on WhatsApp and then book the trip. Outside Pune, we confirm the courier cost with you on WhatsApp and then hand your order to the courier.
8. Delivery: The rider or courier brings your order to your address

Tracking Your Order

• Order Status: Check it any time at nutrijewel.com/orders/track with your order number and the mobile number you ordered with
• Porter or Rapido Delivery: when the trip comes with a live trip link, we will share it with you on WhatsApp
• Delivery Outside Pune: we will share the courier's tracking number with you once your order is dispatched

Delivery Partners

Within Pune (pincodes other than 412101, 411014 and 411005): Porter or Rapido. We book one trip on their app to take your order from us to your address.

Outside Pune: trusted courier services, including:

• Bluedart
• Delhivery
• DTDC
• Other reliable courier services based on location

Delivery by Porter or Rapido

• A Porter or Rapido delivery is a single trip booked for your order on their app
• We confirm the delivery with you on WhatsApp before we book the trip, so that someone is there to receive it
• The rider may call the mobile number on your order when they are on the way

Special Instructions: You can provide special delivery instructions (gate code, landmark, preferred time, etc.) while placing your order.

Delivery Outside Pune

Courier deliveries follow the courier's own delivery schedule and delivery-attempt rules. A signature may be required upon delivery.

Packaging

We take extra care in packaging to ensure product safety:

• Food-Grade Packaging: All products are packed in certified food-grade materials

Receiving Your Order

At the time of delivery or pickup, please:

1. Check the package for any visible damage
2. Verify the order details against your invoice
3. Inspect the products for any issues
4. Report any concerns immediately, to the delivery person or, at pickup, to us
5. Keep the invoice and packaging for any future reference

Undelivered Orders

If your order cannot be delivered due to:

• Incorrect address provided
• Recipient unavailable
• Refused delivery without valid reason

The order will come back to us, and:

• A re-delivery can be arranged (additional delivery charges may apply)
• Refunds, if any, follow our Refund Policy
• Perishable items cannot be re-delivered

Holidays & Special Occasions

Festival/Holiday Orders:

• We accept pre-orders for festivals and special occasions
• Please order well in advance: allow 7 days for preparation, plus the delivery time if you choose delivery
• Delivery slots may be limited during peak seasons
• Processing times remain 7 days even during festival periods

Force Majeure

NutriJewel shall not be liable for any delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Strikes or labor disputes
• Government restrictions
• Pandemic or health emergencies
• Transportation disruptions

Contact for Shipping Queries

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated revision date.

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