Refund Policy

Last Updated: 25 September 2026

Overview

At NutriJewel, we take great care in ensuring that our products reach you in perfect condition. All our products are made fresh to order with premium ingredients.

Refund Eligibility

We understand that sometimes things don't go as planned. If you receive a product that doesn't meet our quality standards due to delivery or preparation issues, we're here to make it right:

• Damaged Products: If the product arrives damaged or broken during transit, or is damaged when you collect it
• Wrong Product: If you receive a different product from what you ordered
• Quality Issues: If the product is spoiled, expired, or compromised in quality at delivery or pickup
• Missing Items: If items from your order are missing

Documentation Required: All claims must be reported within 24 hours of delivery or pickup with:

• Clear photographs of the product and packaging
• Video recording of the parcel opening (unboxing video)
• Order number and delivery or pickup details

Non-Refundable Cases

Refunds will NOT be provided in the following situations:

• Change of mind or personal preference after order is placed
• Late reporting (more than 24 hours after delivery or pickup)
• Improper storage of products after delivery or pickup
• Products that have been consumed or partially used
• Minor cosmetic imperfections that don't affect product quality
• Taste or flavor preferences
• Order cancellation after dispatch (or, for pickup, once your order is ready to collect)
• Issues arising from incorrect address provided by customer
• Refusal to accept delivery without valid reason
• Allergic reactions (please check ingredients before ordering)
• Any dissatisfaction not related to product quality or delivery error

How to Report an Issue

If you've received a product that doesn't meet expectations, we're here to help. Please follow these steps:

1. Contact Us Immediately: Reach out within 24 hours of receiving your order
2. Provide Order Details: Share your order number, purchase date, and delivery or pickup date
3. Visual Evidence: Send us clear photographs AND an unboxing video of the parcel
4. Describe the Issue: Let us know what went wrong so we can make it right

Refund Process

1. Review: Our team will review your refund request within 24-48 hours
2. Verification: We may contact you for additional information or photos
3. Approval: Once approved, you will be notified via email/phone
4. Refund/Replacement: You can choose between:
   • Full refund to your original payment method
   • Product replacement at no additional cost
   • Store credit for future purchases
5. Processing Time: Refunds will be processed within 5-7 business days after approval

Refund Amount

Full Refund: You will receive a full refund including:

• Product cost
• The fixed delivery fee you paid online (₹66 or ₹149), if the issue is from our side
• Any applicable taxes

Delivery Charges: The fixed ₹66 and ₹149 delivery fees (for pincodes 412101, 411014 and 411005) are part of your online payment to us. A Porter, Rapido or courier fare is not part of the online payment; we confirm the amount, and how to pay it, with you on WhatsApp before dispatch. Pickup is free, so a pickup order has no delivery charge.

Partial Refund: In some cases, we may offer a partial refund based on the extent of the issue.

Replacement Policy

If you opt for a replacement:

• We will send the replacement product, or have it ready for pickup, at no additional cost
• Replacement will be dispatched (or ready for pickup) within 2-3 business days of approval
• For delivery, we will share tracking details on WhatsApp where available
• The defective product may need to be returned (we will arrange to collect it)

Cancellation Policy

Before Dispatch: You can cancel your order free of charge before it is dispatched (or, for pickup, before it is ready to collect). Full refund will be processed within 3-5 business days.

After Dispatch: Once the order is dispatched (or, for pickup, ready to collect), cancellation is not possible. If a delivered order arrives damaged, you can refuse it; for pickup, check your order and report any issue when you collect it. Either way, refunds follow the Refund Eligibility section above.

Payment Refund Methods

Orders on our website are paid online through Razorpay, so refunds will be processed through the original payment method:

• UPI/Wallet: 2-3 business days
• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days

Contact for Refunds

For any refund or return queries, please reach out to us:

Exceptions

This refund policy does not affect your statutory rights as a consumer. In case of any disputes, the decision of NutriJewel will be final and binding.

© 2025 NutriJewel. Owned by Dt. Ruchika Bachwani. All rights reserved.